Adoption & success
Our team of data science, technology and business experts provide you with 360° support as standard.
Work with our services teams to optimize, accelerate, and achieve your business goals with Avora
Either way our team are always on hand to ensure your data is fully connected and flowing, and powerful insights are available throughout your business.
Expert advice and solution definition
We offer you a solution consultation as standard. This ensures Avora complements and seamlessly integrates with any existing technical and data architecture, tools and databases, and how you and your teams successfully transition to next generation capability.
In parallel, we explore and demonstrate how Avora helps you achieve your key business objectives. This not only gives you radically more cost effective and efficient business intelligence, but importantly an accelerated time to value through cost savings, increased revenue and profitable growth.
Adopt in your business, adapted to your daily workflows
Our ‘A Team’ of data science, technology and business experts will work closely with you to enable rapid and effective transition and adoption of Avora in your team and across your organisation to drive good results quickly.
We support and manage your onboarding in a variety of ways including face to face meetings, online training, documented bespoke enablement materials and phone and chat support.
Generate powerful insight and continuous business value
Once customers are onboarded we provide a range of ongoing services, including operational support and strategic development.
This includes technical expertise for data ingestion and data science expertise to help your team uncover the hidden value in your data.
Online Support
The Avora Support & Discovery portal enables all customers to get started and unlock the power of their data and insights, with a continuously updated knowledge base containing helpful videos and guideline documents. Each has a corresponding guide document and video to further illustrate the feature and business use.
Training and updates
All customers and users have access to the Knowledge Base containing help documentation. Each feature has a corresponding guide and most are accompanied by a narrated video. You will also find our customer webinar schedule to further ensure expertise and value.
Requests and issue resolution
The Discovery support portal contains the option to raise a ticket directly with the customer success team. Our outstanding team offer best in class responsiveness and quality of service, winning consistent high praise and recommendation from customers.
Knowledge base and resources
Our comprehensive and dynamic Knowledge Base contains help documentation for users to confidently use the Avora platform. Each feature has a corresponding guide and many of these are accompanied by a narrated video to further illustrate the feature.
Account and user administration
Customers typically assign power or core users to be responsible for administering their Avora account and coordinate requirements and training in their organisation. Core users are verified team members who raise tickets in the Discovery support portal.
