Adoption & success
Our ‘A Team’ of data science, technology and business experts provide you with 360° support as standard.
Starting with your goals we help define with you the right solution, validate and support – as much or as little as desired.
Either way our team are always on hand to ensure your data is fully connected and flowing, and powerful insights are available throughout your business.
Expert advice and solution definition
We offer you a solution consultation as standard. This ensures Avora complements and seamlessly integrates with any existing technical and data architecture, tools and databases, and how you and your teams successfully transition to next generation capability.
In parallel, we explore and demonstrate how Avora helps you achieve your key business objectives. This not only gives you radically more cost effective and efficient business intelligence, but importantly an accelerated time to value through cost savings, increased revenue and profitable growth.
Adopt in your business, adapted to your daily workflows
Our ‘A Team’ of data science, technology and business experts will work closely with you to enable rapid and effective transition and adoption of Avora in your team and across your organisation to drive good results quickly.
We support and manage your onboarding in a variety of ways including face to face meetings, online training, documented bespoke enablement materials and phone and chat support.
Generate powerful insight and continuous business value
Once customers are onboarded we provide a range of ongoing services, including operational support and strategic development.
This includes technical expertise for data ingestion and data science expertise to help your team uncover the hidden value in your data.
Meet the ‘A Team’
Vasilis – Senior Data Analyst
I am Senior Data Analyst at Avora, and have been part of the Customer Success team since 2018. My background is in Management Science and IT, with a Masters in Business Analytics.
What I love about my job is to help our clients onboard and use Avora One and work together to make an impact and improvement in their daily life. I work across the full solution including data ingestion, manipulation, transformation, integration and dashboard creation. I enjoy the challenge to quickly understand our customers’ needs and work with their data and teams to create insightful reports that match their business needs and key performance indicators.
One of the best things about working for Avora, are my team mates, and the great feeling you get when we help our customers.
Olivia – Project Manager
I’m responsible for the day to day management of our strategic and customer delivery projects. I have worked at Avora for the last two and a half years. Through this time of rapid growth, I have had a unique and great opportunity to experience several roles. Not only has this helped me gain a deeper understanding of the different departments within Avora, but I’ve also had the chance to work with multiple clients in different industries, countries and departments. This has enriched my knowledge and level of support I can give. It helps me guide and share best practises and new ideas for how we can help deliver even more successful projects for our clients starting this journey with us.
In my spare time I like listening to podcasts, knitting and when the opportunity arises – travelling.
Online Support
The Avora Support & Discovery portal enables all customers to get started and unlock the power of their data and insights, with a continuously updated knowledge base containing helpful videos and guideline documents. Each has a corresponding guide document and video to further illustrate the feature and business use.
Training and updates
All customers and users have access to the Knowledge Base containing help documentation. Each feature has a corresponding guide and most are accompanied by a narrated video. You will also find our customer webinar schedule to further ensure expertise and value.
Requests and issue resolution
The Discovery support portal contains the option to raise a ticket directly with the customer success team. Our outstanding team offer best in class responsiveness and quality of service, winning consistent high praise and recommendation from customers.
Knowledge base and resources
Our comprehensive and dynamic Knowledge Base contains help documentation for users to confidently use the Avora platform. Each feature has a corresponding guide and many of these are accompanied by a narrated video to further illustrate the feature.
Account and user administration
Customers typically assign power or core users to be responsible for administering their Avora account and coordinate requirements and training in their organisation. Core users are verified team members who raise tickets in the Discovery support portal.
