Subscription Analytics

Catch issues before they cause churn

Avora finds customer experience issues before they impact retention and drive churn. Anomaly detection finds problems and root cause analysis uncovers underlying drivers in seconds.

What is driving churn? Find customer segments, device types, and other drivers of churn.
Where are there customer experience issues? Identify if users from a particular segment, specific categories or marketing channels have leading indicators of poor customer experience.
Which payment gateways/methods are failing? Payments are complex, with potential issues arising from with failed or declined transactions, chargebacks, card issuer networks

Anomaly Detection

Avora automates manual tasks and continuously analyses millions of records, to show you things in your business you didn’t know about.

Root cause analysis

Avora is always in the background, looking for any factors that cause unexpected changes to your key metrics like churn and engagement.

Continuous forecasting

Bring your forecasting into the future using Avora’s data science. You can get much more accurate predictions for the metrics that matter.

Avora Notifications

Look at your data when it matters. Avora integrates with Slack and Microsoft Teams to get you alerted whenever your KPIs have an unexpected behaviour.

Slack & Microsoft Teams Integration

Unlike any other solution, Avora were able to demonstrate clear and rapid return on investment.

Emilio Otermin, Senior VP Technology and Operations, HBO Latin America

One thing that made Avora so good was that they genuinely listened. They are always looking for new solutions to improve our experience, which is brilliant.

John Birtwhistle, Associate Director, eSynergy Solutions